Privacy Policy
HOLDE is currently operated while business registration is pending. Questions about this policy: hello@holde.au.
What we collect
- Account details such as your email, name and sign-in method.
- Car details such as make, model, year, mileage, plate and VIN when you add them.
- Service records, including dates, work, provider, cost, mileage and notes.
- Receipt photos and files. Receipt photos can show names and addresses.
- Questions you ask HOLDE and simple product events such as a receipt being scanned or a record being saved.
We ask for your location only when you tap to find nearby fuel and grant permission. Your coordinates, or a suburb or postcode you type instead, go to HOLDE's server to find nearby stations and are not saved to your account or car history. Station addresses on saved receipts are part of your car's history. We do not sell your data or use it for third-party advertising.
How we use it
We use this information to store your car's history, read receipts, answer questions about your car, send requested emails, and improve reliability. HOLDE's answers depend on the records you provide.
Service providers and overseas disclosure
- Supabase stores account data, vehicle history and receipt files in Mumbai, India. This is an overseas disclosure.
- Google Gemini processes receipt images and questions with relevant vehicle records to provide AI features.
- Resend sends account and service emails.
- Stripe processes payments if paid features are enabled.
We use Vercel to host the website and server routes. Google, Supabase, Resend and Stripe handle information under their own service terms and security controls.
Sharing and security
Your records are private to your account unless you create a share link. Anyone with a share link may see the car history included in that link. Data is encrypted in transit, but no online system is completely secure.
Your choices
- Get a copy: use “Download my data” in Settings or email hello@holde.au.
- Delete everything: use “Delete my account and data” in More, or email us. Account deletion removes your account data and stored receipt files, subject to limited backup clearing time. How to delete your account and data.
- Correct a record: edit or delete it in the app.
- Stop emails: use the unsubscribe link in the email.
Complaints and changes
Contact hello@holde.au first. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au. We will update this page when this policy changes materially.